Refund policy

Returning or exchanging items on our website

The customer is responsible for postage cost of returned goods. We suggest that you use special delivery or obtain a certificate of posting as the goods are your responsibility until they arrive at our address.

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the following address.

Texlogistics
Delivery Bay 3
Riverside Business Park
Kirkgate Commercial Centre
Wakefield
WF1 5DJ

If, for any reason, you no longer have your receipt, please contact our head office on (UK): 020 7937 7763.

All items must be returned in a fully resalable condition, and, if possible, in the original packaging. Volga Linen reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

If you would like to exchange your item(s), please. please contact our head office on (UK): 020 7937 7763. All exchanges will be sent to you without any additional postage charges. Exchange items are subject to availability.

Sale items can be returned for refund or exchange within 14 days of receipt.

Except for clothes, which are non-refundable and non-returnable.

Fabric and monogrammed items are non-returnable.* Items marked with a star are on promotion and are non-refundable (except clothing).

International Returns

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. We recommend that overseas customers send their returns via a registered trackable service. We can’t be held responsible for items that fail to reach us.

We regret, we are unable to accept returns of monogrammed gifts.

Please note that unless otherwise stated on the Site, delivery times are estimates. Delivery times are not guaranteed delivery times and should not be relied upon as such. Please see Delivery Options

Fabrics: We do not guarantee against wear, fading, or dye lot variation. We are not responsible for colour matching, therefore please request a CFA (cut for approval) before ordering.  Cut length fabric is non-returnable, however if you discover imperfections with your order it must be returned within 14 working days from the invoice date and a replacement will be sent out.

Sale items

Sale items may be exchanged, but we regret, we are unable to refund them (except clothes) unless they are faulty. Goods must be returned within 14 working days from invoice date. All items must be returned unused and in saleable condition with proof of purchase.

The customer is responsible for postage cost of returned goods. We suggest that you use special delivery or obtain a certificate of posting as the goods are your responsibility until they arrive at our address.

Colour Reproduction

Linen (flax) is a natural fibre and not always uniform in texture and colour. While every effort is taken to ensure the colour reproduction of our catalogue and website is as accurate as possible, we cannot guarantee a 100% colour match. For our interiors collection, fabric swatches are  available upon request.