Trade

Identification

Trade Customer must complete a Trade Registration form in order to open an account. We will not offer Trade discounts without a completed Trade Registration form.

Delivery

If goods are in stock we will deliver to you within 14 working days (Economy service). If they are out of stock, we will notify you of the expected delivery date.

UK:
Delivery within the UK will be charged at cost price according to weight & destination. We offer the following services:

1. Economy - Up to 14 working days


2. Next Day Delivery - UK mainland only and subject to weather conditions Orders must be placed before 1pm.

Deliveries are made during working hours, and a signature may be required.

Overseas (including Channel Islands & EC countries):
Overseas deliveries are calculated at checkout according to weight and destination. Local import duties may be payable on receipt. Please allow up to 14 working days. Deliveries are made during working hours, and a signature may be required Returns If for any reason you are unsatisfied with our products, you can return them for an exchange or credit. Goods must be returned within 14 working days from invoice date. All items must be returned unused and in saleable condition, with proof of purchase. Please note that fabric, bespoke orders and monogramming are non-returnable.

The client is responsible for postage cost of returned goods. We suggest that you use special delivery or obtain a certificate of posting, as the goods are your responsibility until they arrive at our address. Cancellation If you would like to cancel your order before it has been dispatched you may do so quoting your name. If the goods have already been dispatched, please see “Returns”.

Colour reproduction

Linen (flax) is a natural fibre and not always uniform in texture and colour. While every effort is taken to ensure the colour reproduction of our catalogue & web site is as accurate as possible, we cannot guarantee a 100% colour match. Fabric swatches (7 x 7cm) are available upon request. We strongly recommend that you request prior to making your fabric order as fabric is non-returnable.

Payment terms

All orders are payable on receipt of invoice and before goods are dispatched

Volga Linen retains reservation of title of all goods until they are paid in full.