Terms & Conditions

Goods cannot be returned after 14 days of purchase
Fabric, monogrammed items, or items made bespoke are non-returnable
For our interiors collection, CFA (cuts for approval) are available upon request
We cannot take responsibility for third party upholsterers
Our minimum order is 1m of fabric

DISCLAIMERS

Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site.

The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web.

The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. We will have no responsibility for any variations in colour or appearance caused by your browser software or computer system. Product specifications and descriptions are not intended to be binding and are intended to only give a general description of the products.

So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill. We will not be liable for any delay or failure to perform or comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause, which is beyond our reasonable control.

LIMITATION OF LIABILITY

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it). We are not responsible for any delay or failure to comply with our obligations under these Terms & Conditions. This does not affect your legal right to have Products sent within a reasonable time or to receive a refund if Products cannot be supplied within a reasonable time.

GENERAL INFORMATION

These Terms & Conditions together with any further terms for the purchase of Products and documentation and materials referenced in these Terms & Conditions including our Delivery Options and policy on Returns constitute the entire agreement between you and us.

Any failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision.

These Terms & Conditions and the relationship between you and us shall be governed by the laws of England and the English courts shall have the exclusive jurisdiction over any dispute.

We reserve the right to vary these Terms & Conditions and any of our policies from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

You will be subject to these Terms & Conditions as in force at the time that you ordered Products from us, unless any change to those terms and conditions is required by law in which case it may apply to order previously placed by you.

ACCEPTANCE

You agree that your order is an offer to purchase the Products from Volga Linen. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.

After submitting an order, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any delivery services you have ordered from us.

Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of:  A contract of sale for the Products between Volga Linen and you.

PRICING AND PAYMENT

DUE TO THE ESCALATING PRICE OF FLAX AND THE FLUCTUATING VALUE OF THE BRITISH POUND AGAINST THE EURO, VOLGA LINEN MAY BE OBLIGED TO INCREASE PRICES ACCORDINGLY DURING 2021.

We may vary the prices on our site at any time and without any notice. If your order is to be delivered within the European Union, both the product price and delivery services price includes applicable VAT or sales tax payable. If your order is to be delivered outside the European Union, it may attract additional import duties and local sales taxes which you will need to pay on receipt of the shipment.

Delivery charges are itemised on the order acknowledgement issued by Volga Linen.

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.

When you make a purchase for Products and delivery services as applicable from Volga Linen  please make sure you do this in the currency of your bank or credit card. Please note that it is common practice for banks and credit card providers to have different selling and buying exchange rates for currency. We do not accept responsibility for charges or differing rates of currency exchange levied by a customer’s bank or credit card provider. Prices for Delivery Services provided by Contracts Limited are stated in the currency specified in your country in our Delivery section

Any Products purchased prior to any markdowns or discount offered will not be refunded the difference. You may return the higher priced item in its original condition, to us for either a refund or an exchange. However, if returned for an exchange, this is subject to availability.

PAYMENT

You must confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct. All credit/debit cardholders and any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for any charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Site, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the Site.

CANCELLATION

Our policy on Returns applies to any Products purchased from us and as set out below.

If you are a UK/EU consumer, you have the legal right to cancel your order within 14 days following your receipt or physical possession of the Products from us or when a third party other than the carrier and indicated by you receives or has physical possession of the Products.

If you wish to cancel your order using this legal right, you must inform us of your decision to cancel the contract in writing (e.g. by a letter sent by post, email or fax). The address to write to is:

Head Office Volga Linen
Unit 1A
Eastlands Industrial Estate
Leiston
Suffolk
IP16 4LL

Alternatively you can inform us by emailing: info@volgalinen.com

Or call Customer Services, if calling from within the UK or Tel: UK Tel: (UK): 01728 635 020

if calling from overseas Tel: (Overseas): +44 1728 635 020.

If you exercise your right to cancel the contract during the 14 days period after receipt of the goods, we reimburse you the cost of the goods using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

Please return the unwanted goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. Please return the goods in line with our Returns Policy.

You will be responsible for the cost of returning the goods unless our Returns Policy provides that we will reimburse the costs of returning items or if we delivered items in error to you or they were damaged or defective.

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).

RETURNING OR EXCHANGING ITEMS ON OUR WEBSITE

The customer is responsible for postage cost of returned goods. We suggest that you use special delivery or obtain a certificate of posting as the goods are your responsibility until they arrive at our address.

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address provided on your receipt.

If, for any reason, you no longer have your receipt, please contact our head office on (UK): 01728 635 020.

All items must be returned in a fully resalable condition, and, if possible, in the original packaging. Volga Linen reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

If you would like to exchange your item(s), please. please contact our head office on (UK): 01728 635 020. All exchanges will be sent to you without any additional postage charges. Exchange items are subject to availability.

Sale items can be returned for refund or exchange within 14 days of receipt.

Except for clothes, which are non-refundable and non-returnable.

Fabric and monogrammed items are non-returnable.* Items marked with a star are on promotion and are non-refundable (except clothing).

INTERNATIONAL RETURNS

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. We recommend that overseas customers send their returns via a registered trackable service. We can’t be held responsible for items that fail to reach us.

We regret, we are unable to accept returns of monogrammed gifts.

Please note that unless otherwise stated on the Site, delivery times are estimates. Delivery times are not guaranteed delivery times and should not be relied upon as such. Please see Delivery Options

Fabrics: We do not guarantee against wear, fading, or dye lot variation. We are not responsible for colour matching, therefore please request a CFA (cut for approval) before ordering.  Cut length fabric is non-returnable, however if you discover imperfections with your order it must be returned within 14 working days from the invoice date and a replacement will be sent out.

SALE ITEMS

Sale items may be exchanged, but we regret, we are unable to refund them (except clothes) unless they are faulty. Goods must be returned within 14 working days from invoice date. All items must be returned unused and in saleable condition with proof of purchase.

The customer is responsible for postage cost of returned goods. We suggest that you use special delivery or obtain a certificate of posting as the goods are your responsibility until they arrive at our address.

COLOUR REPRODUCTION

Linen (flax) is a natural fibre and not always uniform in texture and colour. While every effort is taken to ensure the colour reproduction of our catalogue and website is as accurate as possible, we cannot guarantee a 100% colour match. For our interiors collection, fabric swatches are  available upon request.

WEDDING REGISTRY

1. General

1.1 You will need to register for an online account with us before you can create your Gift Registry. To create an account, you will need to provide us with your name, your partner’s name (optional), your address, your email address and the date of your event.

1.2 You must keep your username and password relating to your account confidential at all times. You are responsible for all activities relating to your account – please see our website terms of use.

1.3 Our terms and conditions of supply will apply to the Gift Registry arrangement in the same way as if you were buying goods normally, except that where the terms relate to payment and cancellation those provisions will apply only to the people who buy gifts for you.

1.4 To the extent of any conflict between the main terms of sale and conditions of supply and these additional terms for Gift Registry users, these additional terms shall apply.

2. Overview of How Our Service Works

• After registering an account with us, you compile a list of different gifts that you would like, from items available on our website. We will advise you if you choose items that we know will shortly be discontinued and so are not suitable for the Gift Registry.

• Your guests may buy these gifts for you by accessing your Gift Registry via our website.

• We will update the list immediately to avoid any duplication of gifts. Where gifts are purchased in store rather than online we will update the list as soon as possible.

• For in stock items we will put these aside for you until you confirm delivery details. For out of stock orders and for bespoke items we will only place the order once you have confirmed via email that you wish to take these items.

• Please note that bespoke or personalised items cannot be cancelled or returned after this confirmation.

• Once you have confirmed that you wish to take all the items purchased for you, we will start the process of getting these to you.

• As many of our products have long lead-times, we will be ready to deliver these gifts to you within 8-12 weeks of the Gift Registry closing. In-stock items can be delivered earlier, but additional shipping charges will be applicable for that separate delivery, unless collected from store.

• Our Gift Registry service is free of charge (except for shipping charges)

• You can manage your Gift Registry online

• Please let us know as soon as possible if you need to cancel your Gift Registry for any reason and confirm your cancellation in writing via email to info@volgalinen.com. We will discuss with you how to close the list and deliver or refund any items already purchased.

3. Confirming Your Order

3.1 When you are ready, normally after your wedding or other event, you will confirm you are happy to receive the gifts purchased for you (or confirm to us any exchanges you may want to make).

3.2 If you make exchanges and the items you wish to take are of a greater value than those bought, you will need to pay the difference.

3.3 If the items you confirm you wish to take are of a lesser value than those purchased, a credit will be applied to your Volga Linen account and can be used against any purchase online or over the phone within the next 12 months (we cannot currently process purchases online using any Gift Registry credit).

3.4 If exchanges are made, we will value the item to be exchanged at the price paid by your guest and any new item at the price for which it is being sold at the time of the exchange. We cannot consider price changes that may have occurred in the interim.

4. Stock Availability

4.1 All gifts shown on our website and added to your Gift Registry are subject to availability.

4.2 In the event of a gift on your list becoming unavailable, we will endeavour to find a suitable replacement, but in the event that we cannot, your account will be credited with the equivalent amount and you will be able to choose another gift from our online store or we will issue Volga Linen gift vouchers.

4.3 Delivery dates for replacement items may differ from the delivery date for your original items.

5. Price of Gifts

The prices of the gifts will be as quoted on our website and may change from time to time.  Your guests will be charged the gift price on the date the gift is purchased.

6. Guest Cancellation Rights

6.1 Please be aware that each guest may have a legal right to cancel their purchase of a gift made online or by phone if they notify us no later than 14 working days after you receive their gift (see our main terms of sale).

6.2 If a guest exercises their right to cancel after their gift has been dispatched, you must return the gift to us unused and in its original packaging. If the item is not returned to us in perfect condition and in its original packaging we may need to charge your guest for any loss in value of the item.

6.3 It is the guest’s sole responsibility to arrange and bear the cost of the return of the gift and we accept no responsibility for organising this with you.

7. Storage
We offer up to 8 weeks free storage for your gifts from the point that we inform you your last gift is available.  After this time, a storage fee will apply.  For more information, please contact us.

8.  Delivery of Your Gifts

8.1 Delivery to you will be in line with our main terms of sale.

8.2 If you live outside the UK then you will be responsible for paying any import duties and/or other taxes, charges or levies payable in connection with delivery in line with our main terms of sale.

8.3 The gifts will be your responsibility and your property from completion of delivery.

9. Damaged or Faulty Items

9.1 If you receive any items that are damaged or faulty within your gift delivery, please ensure that you contact us as soon as possible, and within 7 days of receipt, and we will arrange a replacement for you. We will cover the costs of returning faulty items but please contact us first to arrange an appropriate return service.  Please try and keep the packaging for damaged goods and, where possible, supply us with photos of the damaged or faulty packaging and/or item.

9.2 Please note replacement items can be subject to longer lead times if not an in-stock item, and we cannot always guarantee availability. In the case of a replacement item not being available we will credit your Volga Linen account with the full amount of the faulty item and the cost of delivering that item to you or issue Volga Linen gift vouchers.

10. Change of Mind/Unwanted Gifts
We do not accept return requests for any unwanted gifts once you have confirmed you wish to have them delivered, other than items that are delivered damaged, faulty or differ from their advertised description.  Any items, other than bespoke or personalised orders, can be exchanged up until the point you confirm delivery of your order.

11. Information For Gift Purchasers

11.1 Our terms and conditions of supply will apply to purchases you make from a Gift Registry in the same way as if you were buying goods normally, except that where they relate to delivery and returns those provisions will apply only to the Gift Registry holder.

11.2 Any gifts purchased will be delivered to the Gift Registry holder directly and any returns or exchanges will be arranged directly with them.

11.3 All items purchased for the Gift Registry holder will be gift wrapped.

PRIVACY POLICY

Any personal data which you may provide us through the Site is subject to our Privacy Policy. We respect your privacy and will treat all information as confidential, unless you’ve selected to receive relevant third party mailings.

At the checkout area of our site, you will be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil catalogue orders, product orders or to respond to enquiries. We use encryption software to transfer your details safely and securely. The information is held in our secure database.

THIRD PARTY RELATIONSHIPS

We may disclose your personal information to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments, carrying out promotional services or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.

DEALINGS WITH THIRD PARTY RELATIONSHIPS

The Site may provide links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.

Any dealings by you with any third party on or through the site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

COOKIES

Many web sites store information in a small text file, called a cookie, which is kept on your computer’s hard drive. On our web site we use this facility to remember data such as log-in information or the products you placed in your basket or wish list. We also use cookies to better understand how visitors use our site to help us make website improvements.

Click here for more details about cookies and our full Cookie Policy

CHANGES TO PRIVACY POLICY

If we change our privacy policy, we will post these changes to the web site so users are aware of what information we collect. If you have any queries or concerns please click here to contact us.