1. Payment
We accept MasterCard, Visa, American Express, and major debit cards. All orders must be paid in full at the time of purchase.
2. Order Confirmation
You will receive an Order Confirmation email immediately after placing your order. Please retain this email for reference, as we may require details from it if you contact us.
If you do not receive your confirmation email, please contact us at orders@volgalinen.com or customercare@volgalinen.com to verify that your order was successfully placed.
3. Copyright
All rights, including copyright, for this website are owned by or licensed to Volga Linen. Use of this website or its contents, including copying or storing part or all of it for anything other than personal, non-commercial use, is prohibited without our written permission.
You may not modify, distribute, or re-post any part of this website for any purpose.
4. Pricing
All prices on our website include UK VAT where applicable and will be shown in your order summary. Prices listed in euros (EUR) or US dollars (USD) exclude VAT; local taxes and customs duties may apply and are the customer's responsibility.
Trade pricing is available on request. All prices are subject to change at any time, including changes to VAT rates or currency adjustments. Final prices will be confirmed at the time of ordering.
5. Products and Fabric Information
Fabric, monogrammed, and bespoke items are non-returnable.
Fabric swatches (CFAs – cuts for approval) for the interiors collection are available upon request. Linen is a natural fibre, and as such, texture and colour may vary. While we aim to ensure accurate colour reproduction, we cannot guarantee an exact match.
We do not guarantee against wear, fading, or dye lot variation. We are not responsible for colour matching, and strongly recommend requesting a CFA before ordering.
Cut-length fabric is non-returnable unless faulty. If you discover a fault, you must notify us and return the item within 14 working days of the invoice date. A replacement will be issued where appropriate.
The minimum fabric order is 1 metre.
We are not responsible for the work of third-party upholsterers.
6. Returns and Cancellations
If you are a UK or EU consumer, you have the right to cancel your order within 14 days of receiving the goods (or when a third party receives them on your behalf).
To cancel, you must inform us in writing via email or post:
- Email: customercare@volgalinen.com
- Post: Volga Linen, 20a Pimlico Road, London, SW1W 8LJ, UK
- Phone (UK): 020 7937 7763
- Phone (International): +44 (0)20 7937 7763
You are responsible for the cost and safe return of goods to our distribution centre. We may withhold a refund until the goods are received or proof of return is provided. You must return the goods within 14 days of cancellation.
Items must be in resalable condition and, if possible, in original packaging. Refunds may be refused if items are not returned in an acceptable condition.
We do not offer exchanges. To obtain a different item, please return your order and place a new one.
Sale items are non-returnable unless faulty.
This does not affect your statutory rights.
7. Privacy Policy
We are committed to protecting your privacy. When you place an order or create an account, we collect personal information such as your name, address, and email to process your purchase.
We do not sell or rent your personal information. We may share necessary details with trusted third-party providers (such as couriers or payment processors) strictly to fulfil your order.
Our website uses cookies to enhance user experience and analyse website traffic.
Any changes to this Privacy Policy will be posted on our website. If you have questions regarding your personal data or privacy, please contact customercare@volgalinen.com.
8. Contact Us
If you have any questions about these Terms and Conditions, please get in touch:
Email: customercare@volgalinen.com
Phone: 020 7937 7763 (UK)
Post: Volga Linen, 20a Pimlico Road, London, SW1W 8LJ, UK